Wednesday, June 22, 2005

Hello, My Name Is Mike Fuller and I Am A No-Software-oholic

Ahh... Salesforce.com does it again.

As you will be able to tell from this post, I am a long time user and advocate of Salesforce.com. I have watched them grow and am marveled at their consistent delivery of innovative solutions - solutions that don't just make customers happy, mind you, they make them down right giddy!

A large part of this success comes straight from the top with their rock-solid team at the helm - including the flamboyant and always crowd pleasing Marc Benioff - who kind of reminds me of a mix between Howard Stern, Mark Cuban, and Bill Gates. Maybe he will soon be known as the, "King of All AnitSoftware"

With every great announcement and all the news that they are down right kicking the heck out of the competition, I get more and more bullish on their future. I'm not only bullish on what they are currently providing in the way of CRM software (just the tip of the iceberg), but also the approach they have taken to delivering this software (ie. OnDemand).

I think OnDemand or hosted software solutions that are delivered via the web is where the industry is going. After selling Enterprise software and hardware for the past four years, it's clear to me that this paradigm shift is here to stay and will eventually transform the entire software industry (listen up Mr. Softy aka. Microsoft). It's what the customers want and Salesforce.com is leading the pack in delivering it to them (hint: giving the customers what they what is a great way to be successful).

This week Salesforce.com announced their new Summer '05 release and because it is a hosted OnDemand platform, they were able to roll out it out to all 15,500 customers and 267,000 users simultaneously across the globe with a flick of a switch. Do that with legacy software! Oh, and this was of course, at no additional charge to the customers. Giddy yet?

The delivery of this software is not only innovative but the software itself is some of the most intuitive, powerful, and innovative that I've ever seen. To add to there already impressive arsenal of solutions, they have continued to announce new products like this weeks announcement of Multiforce 1.0 - referred to as, "the first OnDemand operating system." Now, you are all not going to be reformatting your drives this weekend, tossing out Windows, and accessing Mulitforce on your home PCs, but this release shows the potential of the OnDemand-software-shift. I think there are many watching, and many that should be watching because this ship is sailing full steam ahead. The folks that don't pay attention are going to be fast at work rearranging the seats on the Titanic, while companies like Salesforce.com are sailing all the way to the bank.

So... my advise, .... close your eyes click your heals together three times and say, "there is no software like OnDemand Software." I'll see you all in the Emerald City!

PS. Google may be the biggest OnDemand player of them all here in the near future.. keep a keen eye on the dynamic duo in the GooglePlex.

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